April 2011 - Managing Tenant Relations

Source: Property Management & Managing Risk
              Robert C. Kyle & Floyd M. Baird, RPA/SMA

The ultimate success of a Property Manager will largely depend on his or her ability to maintain good relations with Tenants. Dissatisfied Tenants eventually vacate the property, and a high tenant turnover means greater expense for the Owner.

Once a mutually satisfactory lease has been signed and the Tenant has moved in, The Manager’s skill in human relations will keep the Tenant.  In general, Owners want a fair return on their investment in the property, based on current market conditions.  Tenants, on the other hand, want the best value for their rental dollar and all the services promised during the lease negotiations.  These interests are not mutually exclusive.  Though his or her first responsibility is to the Owner, the successful Manager will encourage the parties to cooperate, because good Tenants are an asset.


Experience has shown that our Tenants like to either see or hear from us, visits to the property/phone follow up to make sure concerns have been addressed, etc.  We also take extra steps by sending cards to acknowledge birthdays, deaths, births, get well, job promotions, retirements, marriages, any important event we are aware of.  We are friendly but not familiar and are careful not to change the Landlord-Tenant relationship. Many times, being a good listener is all that is needed.

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This web page was updated on 03/30/2011.